privacy policy

What personal information do we collect?

The personal information we collect will depend on the Service or Services we provide to you.  It may include:

a) your name, residential or business address, contact phone numbers, email address;


b) family details;


c) employment details;


d) financial information, including assets, liabilities, income, outgoings, spending patterns and credit reference reports;


e) the value of your property;


f) insurance details;

g) credit card and banking details;


h) Sensitive Information;


i) Credit Related Information;


j) information in respect to a will or estate;

k) references (e.g. to support rental arrangements);

l) copies of photo identification (e.g. driver's licence, passport, student ID); or


m) any other personal information relevant to the Service we are providing to you.

If you supply personal information to us about a 3rd party, we accept it on the basis that you are authorised to act on their behalf and that the relevant person has given their consent. 

Disclosing personal information

We may disclose your personal information to third parties in certain circumstances including: 

a) if you agree to the disclosure;


b when we use it for the purpose for which it was collected, e.g. as part of a sale or leasing process or in the provision of another Service;

c) to employees, contractors, franchisees and service providers who assist us in operating our business and providing our Services;


d) in circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party;


e) where disclosure is required or permitted by law;


f) to our Related Entities and franchises;


g) if  disclosure will prevent or lessen a serious or imminent threat to someone's life or health; or


h) where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue.

All third parties with whom personal information is shared are required to meet our standards of personal information protection. However, we are not responsible for the conduct of third parties with respect to the handling of your personal information and we recommend that you check their privacy policies. You consent to us using your information for marketing purposes which include our Services as well as our business partners.

We do not trade or sell your personal information however we may share your data with our energy, telecommunication, fuel and insurance clients for the purposes of facilitating your request. We always seek your consent prior to sharing your data with our clients, vendors and partners.

How your information is stored 

a) We take reasonable steps to securely store personal details and information. This includes electronic and physical security measures, staff training, use of password protection software. Details of our security systems are available by contacting our Privacy Officer. 

b) When the personal information that we collect is no longer required, we will remove or de-identify the personal information as soon as reasonably possible.  We may, however, retain personal information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.   

Marketing and opting out


a) We do not use Sensitive Information for marketing purposes. 

b) If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact our Privacy Officer and we will remove your details from our marketing database.    

How you can update, correct, or delete your personal information 

a) You may request access to your personal information or correct any inaccurate or out of date information by clicking here or contacting our Privacy Officer using the details below.

b) You may request the source of any information we collect from a third party. We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld.

c) If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.

d) You should also contact us immediately if you believe:


i. someone has gained access to your personal information;


ii. we have breached our privacy obligations or your privacy rights in any way; or


iii. you would like to discuss any issues about our privacy policy